Velora Media is a marketing agency for in-home care agencies, based in Manhattan, New York. It builds an AI first responder for calls and texts, missed-call text-back, a referral CRM, caregiver outreach, Google Business Profile management, and reporting, so more family calls become booked visits.
Quick answers for home care agenciesNo. The AI collects information and books assessment visits. It does not give clinical advice, assess care needs, or make hiring decisions. Anything clinical, such as symptoms, medications, or a change in condition, routes straight to a nurse or coordinator on your team, and you decide who that person is.
That is your call, and we recommend saying so plainly: the assistant introduces itself as an automated assistant for your agency and offers a person on request. Have your counsel review the disclosure wording before launch. Families should never be left guessing, and a human handoff stays available.
No. Velora builds around the scheduling and CRM tools you already use, and confirms what connects on the free consultation before anything is built. If a tool cannot connect, bookings still reach your team by text and email, with the family's details ready for your coordinator.
You do. Your CRM, contact lists, phone numbers, Google profile, and call and text records stay in your name. Velora works with the access you grant and hands back everything it builds. How patient information is handled depends on your agency's HIPAA status, which you settle with your counsel first.
A family looking for care after hours calls the next agency when nobody picks up, and the first live answer usually gets the assessment visit.
After hoursDischarge planners and physicians' offices send referrals on Friday afternoons, and a referral that waits until Monday may already have gone elsewhere.
ReferralsA caregiver applicant who does not hear back moves on to the next agency, and the schedule stays short of staff.
CaregiversEvery call and text answered at any hour, with the family's details collected and the assessment visit booked.
AnswerA text within seconds of a missed call, with a link to book, so a call missed during a client visit still counts.
Text backHospitals, discharge planners, physicians, and families in one pipeline, each with follow-up that does not depend on memory.
ReferralsApplicant follow-up and interview scheduling that keeps good candidates from drifting away.
CaregiversOne phone and one scheduler, with every family call answered while you are in the field.
Owner-operatorsOne intake and follow-up system that every office can trust.
Multi-officeA clear route for clinical questions to your nurse or coordinator.
Light medicalA steady way to be found, answered, and remembered from the first month.
New agenciesThe AI collects information and books visits. It does not give clinical advice, assess care needs, or make hiring decisions.
Clinical questions route to a nurse or coordinator on your team.
Hiring decisions stay with the agency.
Whether a business associate agreement is needed depends on your agency's status under HIPAA. Settle it with your counsel before any patient information is processed.
Caregiver outreach should follow your state's recruiting and screening rules. Confirm them for your state.
$2,000
Starting price, one-time$99
Per month, plus $350 setup$1,000
Starting price, one-time$500
Per month, starting priceAll investments exclude applicable taxes. Prices come from the published Velora catalog.
We look at how family calls, referrals, and caregiver applicants reach you, what happens after hours and on weekends, how fast you reply, and how your Google profile is working today.
Step 1The AI first responder, missed-call text-back, referral CRM, and caregiver outreach are set up in the right order, around the scheduling tools, phone number, and referral sources you already use.
Step 2We watch calls answered, assessment visits booked, referrals followed up, and reviews each month, read the transcripts, and tune the answers and the follow-up.
Step 3Each month's reviews, answers, and booked visits feed the next, so the system gets steadier while your team stays with clients.
Step 4Tell us how family calls, referrals, and caregiver applicants reach you today and where they slip away. We will map the intake system that keeps your schedule full.